Thai Wah’s Business Overview

Thai Wah has operated in the agriculture business and food industry in Thailand for over 75 years with a commitment to promote substantial business growth along with sustainably creating value for our stakeholders.

Currently, Thai Wah operates 3 core businesses: tapioca starch and starch-related business, food business, and biodegradable products business.

With the Company’s value chain links to various groups of stakeholders, i.e., business partners, societies, customers, and consumers. We have placed great importance on managing the business in accordance with the international standard and adopting modern technologies throughout the manufacturing process to produce quality, safe, community, and environmental-friendly products.

3 Businesses
75 Years
BUSINESS OPERATIONS AND PRODUCTS OF THE COMPANY
Starch & Starch Related Products

The Company’s products in this category include tapioca flour and starch, modified starch, glucose syrup, tapioca pearl, alpha starch, rice flour and starch, and organic products

Food Products

The Company’s products in this category include bean vermicelli, rice noodles, rice vermicelli, starch, flour and pearl, meal kit and instant noodles, and more

Biodegradable Products

Thai Wah has innovated “ROSECOª series”, which is a unique type of thermoplastic starch resin, derived from tapioca starch. It can be used in various applications from single-use packaging, agricultural, consumer goods, etc.

Thai Wah Sustainability Development

As a company in agriculture and food industry, Thai Wah strives to operate business with a core value of delivering food products to consumers throughout the world, covering economic, social and environmental aspects, while being driven by our core purpose to create innovation and sustainability from Farm to Shelf. Sustainable development is a key strategy for the Company to achieve our vision, which is to become a regional leader in starch and starch-related food products.

Thai Wah is also aware that our policies might affect the stakeholders, thus, our role and responsibility to set social and environmental standard through the core strategy for our operation in all dimensions within the supply chain in addition to deliver valuable and safe products and services to customers and consumers.

Thai Wah developed a Corporate Sustainability Report under the framework of Create Shared Value (CSV), which helped us explicitly identify goals, and create the most corporate values. The Company has set 3 sustainable development goals as follows:

  • Develop sustainable plants and raw material sources
  • Foster thriving, resilient communities with environmental-friendly impact
  • Enabling healthier for Modern Life

The Company sets the operational mission into 4 key strategies includes Farmer Development, Green Factory and Community, Family Work and Life Balance, and Organic Food and Healthy Food R&D. We conduct the business based on the corporate governance and anti-corruption policies. These strategies create appropriate benefits for shareholders, enhance consumer health, as well as occupational health and livelihood of employees, business partners, society, and community in a sustainable manner.

Stakeholder Engagement and Materiality Analysis
Participatory Channels
  1. Thai Wah Farmers Network Program
  2. Farmer Development Activities
  3. Mobile Application
  4. Thank you farmer day
  5. Improve farmers’ quality of life program
Needs or Expectations Issues
  • Support quality of life for farmers
  • Introduce technology to farmers
  • Good corporate governance
Company Responses
  • Promote, support, training for farmers to increase the ability in management and cultivation processes
  • Fair Trade
  • Support cultivation tools to help reduce labor and time.
  • Establishment of the Agronomist department to directly corporate with farmers networks
  • Improve farmers’ quality of life program

See more details at the chapter “Farmers Development” and “Water management for sustainable agriculture”

Participatory Channels
  1. Partner meeting
  2. Partner visiting
  3. Social media channels, such as Website, Facebook, Youtube, Linkin, and Line@
  4. Webinar
Needs or Expectations Issues
  • Support quality of life for partners
  • Promotion and marketing activities
  • Food quality and safety
  • Good corporate governance
Company Responses
  • Promote, support, training for business partners to increase sell
  • Develop a variety of products to match the needs of the market
  • Develop promotional activities and marketing activities to meet the needs of consumers

See more details at the chapter “Enhancing Quality and Food Safety”

Participatory Channels
  1. Customer engagement survey
  2. Customer Complaint Center
  3. Social media channels, such as Website, Facebook, Youtube, Linkin, and Line@
Needs or Expectations Issues
  • Access to healthier food
  • Food quality and safety
  • Food innovation
  • Marketing and Labeling
  • Clarity and progress in driving the organization towards sustainability
Company Responses
  • Communication for consumers to understand about nutrition and product label
  • Increase communication channels of sales promotion
  • Develop products and services to meet the standards of quality and safety
  • Offer alternative products for health
  • Development of promotion and marketing activities to match the needs of consumer

See more details at the chapter “Innovation on Process, Products and Services“ and “Enhancing Quality and Food Safety”

Participatory Channels
  1. Employee engagement survey
  2. Intranet and E-newsletter, mobile application (TimeMint) / TW Wander newsletter
  3. Relationship activities in the Organization
  4. CEO Town Hall
  5. Annual performance review (PMS)
  6. Online Training Programs to develop the potential of employees
  7. Employee stewardship and satisfaction survey of organization's management during the Covid-19 situation
Needs or Expectations Issues
  • Safety and Occupational Health
  • Career Path Development Program
  • Payment, benefits and welfare
  • Employee engagement
Company Responses
  • Analyze potential development plans and evaluating employee career paths via Performance Management System (PMS)
  • Improve in the system for evaluating work behavior to be more consistent with the work function
  • Thai Wah Leadership Academy (TLA), analysis and training program for employees at all levels
  • Caring for employees during COVID-19

See more details at the chapter “Safety and Occupational Health”, “Human Resources Development“ and “Human Rights and Labor Law”

Participatory Channels
  1. Community Relations Activities
  2. Complaint Center
  3. Community visiting
Needs or Expectations Issues
  • Job creation and community economic development
  • Reducing the environmental impact to the community
Company Responses
  • Provide a project to promote health and quality of life for the community, such as basic health check
  • Develop the project to raise awareness for the young generation to love agriculture
  • Establish clearly energy management policies and waste management

See more details at the chapter “Social and Community Development”

Participatory Channels
  1. AGM
  2. Analyst Meeting in every quarter
  3. Opportunity Day / Roadshow through online platform
  4. Exclusive Interview
  5. IR Website, email, telephone
Needs or Expectations Issues
  • Good corporate governance
  • Transparent, accurate and timely information disclosure
  • The Company strategies towards sustainability
Company Responses
  • Implementation of good corporate governance principles
  • Transparency and equality of shareholders
  • Establish clearly operating strategies especially during Covid-19 situation
  • Establish clearly risk management strategies

See more details at the chapter “Good Corporate Governance”

Participatory Channels
  1. Disclose information about business operations
  2. Report and disclose Greenhouse Gas Emissions. Join the national commitment of achieving net zero greenhouse gas emissions (Net Zero) by 2050-2070.
  3. Cooperate and support the project on relevant issues
  4. Join relevant seminar
  5. Join as a panelist in relevant seminar
Needs or Expectations Issues
  • Compliance with relevant laws and regulations
  • Good corporate governance
Company Responses
  • Operation in accordance with relevant laws and regulations
  • Support government projects on relevant issues

See more details at the chapter “Good Corporate Governance”

STRATEGIC GOALS OF THAI WAH

Our
Mission
Thai Wah “Creates Innovation and Sustainability from Farm to Shelf” to serve our global customers and consumers better everyday
CORPORATE
STRATEGY
To be a global leader in starch and food-related products, leveraging our strengths in manufacturing and brand loyalty