Family and Well-being

Human Rights Management

At Thai Wah, we prioritize respecting human rights, building trust and respect. We adhere to international human rights frameworks such as the United Nations Global Compact, ILO Declaration on Fundamental Principles and Rights at Work, and UN Guiding Principles on Business and Human Rights.

To build trust and dignity within the organization, employees and stakeholders are treated fairly and equally, leading to sustainable relationships and confidence in the organization. Our commitment to open communication helps ensure that all employees have equal access to relevant information and rights, fostering collaboration and an open organizational culture.

The company has a policy to avoid any actions that violate human rights and related laws, focusing on equal treatment without discrimination based on physical or mental differences, race, nationality, religion, culture, gender, age, language, skin color, education, or social status. This policy applies to all employment processes, from recruitment, compensation, working hours, and annual leaves, to job assignments, performance evaluations, training and development, career planning. The company is also committed to the prohibition of forced labor, human trafficking, or child labor.

In 2024, there were no complaints filed against the Company, nor was the Company involved in any lawsuits concerning human rights violations.

Principles of Promoting Gender Equality

We believe in the power of diversity and the unlimited potential of every individual. The gender balance we strive to create and maintain at all organizational levels, along with benefits that meet diverse needs, reflects a culture that genuinely promotes trust, respect, and equality. With a clear goal of creating meaningful change, Thai Wah is committed to being a model organization that supports and values diversity. We continue to develop programs that reduce disparities and support everyone in growing and overcoming various limitations confidently. For examples:

1. Comprehensive policies and benefits such as gender affirmation leave and paternity leave
2. Celebrating diversity by organizing celebrations on important days such as International Women’s Day and pride month to raise awareness on social issues, promote equality, and create a space where everyone feels respected and valued, reflecting diversity and fostering an inclusive culture for all
3. Promoting equal opportunities at all employee levels through building trust within teams through equal opportunities and recognition of abilities.
4. Creating transparency and effective communication, conducting regular diversity training for employees and leaders to foster understanding of equality and respectful collaboration, and providing platforms for employees to voice their opinions through surveys, meetings, and various opportunities, ensuring all voices are heard to improve policies and operational approaches.

Promoting Equality for Persons with Disabilities

Creating an inclusive workplace that promotes the potential of everyone, including Persons with Disabilities (PWDs), by recognizing their capabilities and value. We believe that supporting PWDs is both a social responsibility and a crucial factor in building a strong organization. Through flexibility and commitment, we aim to create a culture that respects differences and provides opportunities for everyone to grow.

In 2024, Thai Wah employed 15 PWDs and donated 2,689,307 Baht to the Fund for the Promotion and Development of the Quality of Life of Persons with Disabilities to support the broader development of PWDs' quality of life. Creating jobs for PWDs helps promote their life sustainability and economic stability.

In addition to employing PWDs, Thai Wah launched the "Physical Wellness & Well-being" project, providing therapy services by physically impaired specialists in collaboration with the Foundation for the Promotion and Development of the Quality of Life of the Blind.

Customized Learning for Individual Development

Thai Wah emphasizes employee development through the 70:20:10 model, focusing on hands-on experience, guidance on applying learned knowledge, and classroom learning with experts to enhance knowledge, skills, and attitudes or behaviors necessary for work. This is achieved through designing learning paths tailored to individual needs, ensuring that our employees continuously possess the skills, knowledge, and abilities that align with business needs. This approach helps develop employees and supports the long-term success of the organization by creating highly skilled employees. Last year, the training hours for operational-level employees increased from 24 hours to 40 hours, and 48 hours for management-level employees, with an average of 44 training hours per employee per year.

Performance Evaluation

Thai Wah places importance on creating a Performance Management System (PMS) to foster growth for both employees and the organization. The evaluation emphasizes transparency, fairness, and aligning employee goals with organizational goals through the My Thai Wah system. This system is designed to support effective performance management, encouraging open communication between employees and supervisors through continuous feedback. It promotes employee engagement at all levels to set clear goals that align with the organization's strategies and core behaviors. Additionally, it supports the development of skills, abilities, and career potential of employees in line with organizational goals.

Associate Engagement Survey

The company conducts the Associate Engagement Survey every two years and continuously plans development based on survey results. To support the goal of creating a strong and continuous organizational culture, the company conducted an "Associates Satisfaction and Engagement Survey" from November 4-15, 2024. A total of 3,582 employees from six countries, including Thailand, Vietnam, China, Indonesia, Cambodia, and India, participated in the survey, accounting for 97% of the total employees.

Outstanding survey results in 2024:

• 98% of employees are willing to work beyond their job descriptions to ensure the organization's success
• 96% of employees are proud to work with the company
• 95% of employees have confidence in the organization's goals and objectives and demonstrate the ability to handle work challenges effectively

Employee Well-Being

Employee well-being is the cornerstone of a growing and continuously developing organization. We are committed to continuously developing well-being promotion programs to enhance employees' physical health, mental health, financial health, and social relationships, enabling them to grow both in their work and personal lives in a balanced and sustainable manner.

Activities that promote employee’s well-being:

1. Physical Health:
   • Various health promotion programs, including badminton and football clubs, annual health check-ups, and annual flu vaccinations
   • Providing knowledge on nutrition and appropriate exercise for different age groups and goals
   • Offering care for office syndrome by both Western and Chinese medicine practitioners
2. Mental Health:
   • Mental health workshops by psychotherapist
   • Introducing a special benefit, Heal Day Leave
3. Financial Health:
   • Supporting financial knowledge, financial stability, and future planning to help reduce financial stress
4. Social Relationships:
   • Building workplace relationships and a sense of belonging through community-promoting activities
   • Relationship-building activities to enhance employee engagement within the organization